Live Sale Policies
Our Live Sale shipping for domestic customers is a flat rate $7.50, regardless of the quantity or weight of items claimed. You can take full advantage of this flat rate shipping by adding any items from our website to your Live Sale order when you checkout.
We ship with USPS using either First Class or Priority shipping. Typical transit times are 2-5 days, depending on your location. We ship from Wisconsin and our packages go out on a daily basis (except Thursdays), with a pickup cutoff time of about noon.
We ship quickly! If you have an issue with your invoice, please try to resolve it before paying. If you pay for your order and have an issue, please try to resolve it ASAP! Sometimes your order can be processed within an hour of payment, but typically packages are processed within 24 hours of payment.
International customers will be invoiced separately for shipping at actual freight costs. To get a general idea of freight costs please see the table below (please note these are approximations, not actual international freight costs):
|< 8 oz.||8.1 oz - 2 lbs||2 - 3 lbs||3 - 4 lbs||4 - 5 lbs||5 - 20 lbs|
|Rest of World||$14||$23||$34||$51||$64+||$75+|
Because of the high cost of international shipping, we are willing to hold orders for international customers up to 3 weeks. We will invoice you for shipping as soon as you are ready to ship your items. Please e-mail us at LittleLemuria@gmail.com to request a shipping invoice and we will send one promptly. If we do not have a request after 3 weeks for a shipping invoice, we will calculate costs and email the invoice to you.
We do not, and will not, falsify customs documents. We fill out customs forms to match the exact dollar amount of goods shipped. If your country requires you to pay import duties or fees, you are responsible for those fees. We will not "split" shipments or invoices to help a customer avoid duties or taxes imposed by their country! Please keep this in mind when claiming items in our Live Sale.
Once international packages leave the USA, there is nothing we can do to redirect or change the delivery on the package! We will re-ship items returned to us, however you will be responsible for freight charges on packages that need to be re-sent.
Live Sale Payment Plans
We offer our customers the ability to use a payment plan to purchase large items or orders, including Live Sale invoices. Any order over $100 (after discount and before taxes and shipping) is eligible for a payment plan through Partial.ly. When you are ready to checkout, you will see a blue button for Partial.ly in your cart if your purchases are eligible. Click on the button and it will take you to Partial.ly's payment portal where you will setup your account, select your terms, and start your plan!
How do I start a payment plan?
If your shopping cart value is over $100 (after discount and before taxes/shipping), you are eligible for a payment plan. A blue Partial.ly button will appear on the checkout page. Simply click the button and follow the directions on Partial.ly's payment portal.
What are the terms of the payment plan?
We offer some flexibility on our payment plan terms. We require 25-50% down payment, and up to 4 weeks to pay. There is a 3% fee for all payment plans, and this is to cover our costs associated with the payment plan provider. All payments are set to automatically occur on a weekly basis until the plan is paid off.
Will you ship my items before I finish paying?
We will not ship items on payment plans until all payments have been made.
Can I pay off my plan early?
Absolutely. You can manually submit payments by logging into your account on Partial.ly. Please read this article for more information.
I started a payment plan but cannot finish it! Can you cancel the plan and refund my money?
We understand things come up in life that require our money more than crystals. We can cancel a payment plan and refund any amount paid, minus a 20% restocking fee (on the total order amount).
Can I add/subtract items on my payment plan after it is started?
We cannot add or subtract items from a payment plan after it has been started. You are welcome to start a new payment plan on any additional items, or purchase the items separately. Items that need to be returned can be refunded after the payment plan has been completed (minus 20% restocking fee).
I have a Live Sale order under $100, can I start a payment plan?
Orders over $100 are eligible for payment plans. We have variety of crystals and carvings on our site that you can add to your order to reach the $100 threshold. All Live Sale items ship for a flat rate $7.50 (domestic), so take advantage of the flat rate shipping by adding some items to your order!