Shipping, Live Sale, and General Policies

Live Sales on Instagram every Friday and Saturday at 8:30 PM CST

These policies only pertain to our Live Sales on Instagram. Our Live Sales are a fun and exciting way to get access to incredible prices on some unique mineral specimens, carvings, and crystals all while hanging out with fun and interesting people. Please read the rules below and if you have any questions about them during the live, ask away! There are plenty of kind, helpful people in the Live Sale willing to lend a hand. We have these rules and policies in place to make our sales run smooth and be fair to everyone. Above all we keep our Live Sales a fun, light-hearted, and humorous place to be and we hope you'll join us! Please note that by participating in our Instagram Live Sales you state that you have read and agreed to our Live Sale Policies listed below.

Items are tagged with a price, a letter, or both. Claim items by typing "SOLD $PRICE" and include the letter if applicable.

The first correct claim, as shown on our screen, gets the item. Due to different internet connections, your comments will almost always show up first on your own screen. Final call of who claimed the item goes to the designated mediator of the sale (usually Doug!). Our Live Sales can have over 100 viewers, many that are trying to claim the same item(s). If you keep claiming but aren't coming through, keep trying! We try to make sure everybody gets something they want during the sales.

 

We record all claims during each night of the Live Sales. We typically do sales on Friday and Saturday nights, and all claims from both nights combine into one invoice. We record your Instagram username, the item you claimed, and the price (with letter). We call out the name of the person that claimed during the Live Sale so everybody knows the item was claimed and who got it. Please note that you are expected to purchase the item(s) you claim!

We do not send invoices out. Please do not DM or email us your email address for invoicing purposes. We post all Live Sale invoices to our website here usually within 15 minutes of the end of the last hour of Saturday night's sale.

To find your Live Sale listing(s), type your Instagram username into the search box and it should pop right up. Simply add your listing to the shopping cart. Before you complete the checkout process you can add any items from the website to your cart at the same time and take advantage of our domestic Flat Rate Live Sale shipping.

We expect payment arrangements (pay-in-full or Partial.ly payment plan) to be made within 48 hours of invoices posting. We appreciate your prompt attention to this.

Live Sale orders for domestic USA customers ship for a Flat Rate of $7.50 regardless of size, quantity or weight. You can also add items from the website to your shopping cart and checkout for the same flat rate shipping price.

International customers will not be charged shipping at checkout. To help save on shipping costs, we allow International customers to hold or "build" a box for up to 3 weeks of Live Sales. After 3 weeks of paid orders we will pack all items, obtain a shipping quote, and send an invoice for the actual freight cost. If you would like your items shipped sooner than 3 weeks, please send us an email with your IG username and any applicable order numbers so that we may send a shipping invoice.

We can combine orders for shipping from multiple weeks of Live Sales, for example if you have a payment plan completed at the same time another order is ready to ship. Please note that refunding of any shipping overages is at our discretion, as combined orders typically cost more to ship due to larger packaging.

Please no swaps or put-backs during the live sale. We understand mistakes happen, and we will put back claims made in error, however abuse of our Live Sale policies by excessive put-backs or swaps may limit your ability to participate in future Live Sales. Multiple customers try to claim an item at the same time in our Live Sales, so putting back or backing out of a claim after invoices are posted is not fair to the other customers. Backing out of orders or not communicating with us when an invoice is due will likely lead to a ban from our Live Sales.

If an arrangement has been made between you and another customer to trade or swap items from the Live Sale, please email the requests to LittleLemuria@gmail.com with the items to be swapped and the IG usernames.

Absolutely. We offer our customers the ability to use a payment plan to purchase large items or orders, including Live Sale invoices. Any order over $100 is eligible for a payment plan through Partial.ly. When you are ready to checkout, you will see a blue button for Partial.ly in your cart if your purchases are eligible. Click on the button and it will take you to Partial.ly's payment portal where you will setup your account, select your terms, and start your plan!

Please be sure you read and understand our Payment Plan FAQ (scroll down) before you start a payment plan. Contact us with any questions or concerns prior to starting a payment plan.

Unfortunately, no. Due to the extremely high volume of DM's we receive after a live sale we cannot send pictures or videos of items that you claimed during the live. If there was an issue with your claimed item or it needs to be put back, please email us. Again, we cannot promise to send videos or pictures of items claimed during a live. Please use the screenshot function on your phone during the sale or during the replay to see the items that you claimed.

If you have any issues with your invoice please send us an e-mail as this is the fastest way to reach a resolution. Please include your Instagram username and describe what needs to be corrected on the invoice. Please do not DM on IG unless you are not able to get a timely response via email. We check this address constantly, but please allow 1-2 hours for a response during weekdays, and up to 4-5 hours on weekends.

Shipping is calculated at checkout based on weight. We ship with United States Postal Service via First Class, Priority, International First Class and International Priority.

Orders are typically processed for shipping within 24-48 business hours of payment. We do not ship on Thursdays.

We ship quickly! If you have an issue with your Live Sale invoice, please try to resolve it before paying. If you pay for your order and have an issue, please try to resolve it ASAP! Sometimes your order can be processed within an hour of payment, but typically packages are processed within 24-48 business hours of payment.

Yes! We ship to almost everywhere in the world except some locations in the Middle East. We ship via USPS International First Class or Priority. If you would prefer a different carrier such as UPS, FedEx, or DHL please contact us and we would be happy to provide a shipping quote for your preferred carrier.

Because of the high cost of international shipping, we are willing to hold Live Sale orders for international customers up to 3 weeks. We will invoice you for shipping as soon as you are ready to ship your items. Please e-mail us at LittleLemuria@gmail.com to request a shipping invoice and we will send one promptly. If we do not have a request after 3 weeks for a shipping invoice, we will calculate costs and email the invoice to you.

Please note: We do not, and will not, falsify customs documents. We fill out customs forms to match the exact dollar amount of goods shipped. If your country requires you to pay import duties or fees, you are responsible for those fees. We will not "split" shipments or invoices to help a customer avoid duties or taxes imposed by their country! Please keep this in mind when claiming items in our Live Sale or purchasing from our website.

Unfortunately we are not able to do that. If anything happens to the package in transit (lost, damaged, destroyed), we would be unable to make the necessary claims against the true value of the package. We do not and will not falsify customs documents. We fill out customs forms to match the exact dollar amount of goods shipped. If your country requires you to pay import duties or fees, you are responsible for those fees. We will not "split" shipments or invoices to help a customer avoid duties or taxes imposed by their country! Please keep this in mind when claiming items in our Live Sale or purchasing from our website. We appreciate your understanding.

We can combine orders for shipping from multiple weeks of Live Sales, for example if you have a payment plan completed at the same time another order is ready to ship. Please note that refunding of any shipping overages is at our discretion, as combined orders typically cost more to ship due to larger packaging.

Tracking numbers are automatically emailed to the email address you provided at checkout once the order is processed for shipment. If you did not receive the email, please check your SPAM folder and add LittleLemuria@gmail.com to your safe sender list. If it is not in your SPAM folder, please log into your account on our webpage to view your order progress.

If your tracking info shows the package was delivered but it is not at your door, in your mailbox, PO box, etc., please contact your local Post Office for help. There is very little we can do once a package has been handed off to USPS. You will need to work with your local Post Office and carrier to try to resolve the issue. If it cannot be found, you can file a Lost Package Claim with USPS through their website.

If you are an international customer and are worried about a package, please check the tracking number first. International shipments can take from 1-4+ weeks depending on the destination. Please keep in mind that once USPS hands the package off to your country's carrier, there is very little we can do about "stuck in transit" parcels. If it has been longer than 4 weeks from the time of shipment, please contact us and we will work to resolve the issue.

First log into your account on LittleLemuria.com and change the address in your user profile. Next, send us an email with the order # and the corrected address as soon as possible so we can update it in our shipping software.

We're sorry! Nobody likes to receive broken crystals! If your package was delivered with damaged pieces inside and it looks like the damage occurred in transit, please take pictures of the box, the packaging in the box, and whatever was used to wrap the damaged piece(s). Then email us the pictures, description of the damage, and your order number so we can resolve the issue. We will issue a refund for damaged or destroyed items, but we need the photos to submit insurance claims with our carrier. If we have replacements available we may be able to send one in lieu of a refund if you prefer. If we ask that the item is returned to us, we will email you a return label that you can affix to the box so it can be dropped at your local post office or left with your carrier.

We're sorry you aren't completely happy with your order. We make every effort to give the best photographs of our minerals and crystals, and represent them accurately to our customers. If your order arrives safely but you are not happy with the minerals you ordered, please contact us. We will accept returns up to 14 days from the day the package was delivered. We will issue store credit on items returned to us that are in the same condition they were shipped from us. You will be responsible for shipping charges to return the items to us. Once the item has been received in good condition we will issue the store credit or refund.

If your order contains something you did not order and is not on your packing slip/invoice, double check that it has a price sticker on it. We often send free gifts with shipments, but these are fairly easy to spot. If you are sure you received something in error, please email us with a description of the piece, or pictures if possible, and we will work to resolve the issue.

We offer our customers the ability to use a payment plan to purchase large items or orders, including Live Sale invoices. Any order over $100 is eligible for a payment plan through Partial.ly. When you are at the checkout, you will see a blue button for Partial.ly in your cart for eligible orders. Click the button and it will take you to Partial.ly's payment portal where you will setup your account, select your terms, and start your plan!

Payment plans are run through a third-party app called Partial.ly. There is a processing fee of 3% of the order total to use a payment plan. You are allowed some flexibility on the terms of your payment plan, and you can adjust these yourself before starting the plan. Payments are processed automatically based on the payment frequency you select (weekly, bi-weekly, etc.) When starting a payment plan you are signing a contract to pay the agreed upon amount by the completion date you choose.

You are allowed flexibility on the terms of the payment plan. You can adjust the length, payment frequency, and the down payment amount.

Orders $100-500 = Payment plan up to 4 weeks with payments weekly or bi-weekly. Down payment of at least 25% required.

Orders $501-1000 = Payment plan up to 8 weeks with automatic payments made weekly, bi-weekly, or every 4 weeks. Down payment of at least 15% required.

Orders $1001+ = Payment plan up to 12 weeks with automatic payments made weekly, bi-weekly, or every 4 weeks. Down payment of at least 10% required.

Please contact us if you would like extended payment plans on larger purchases. We are willing to work with you to find the right plan terms to fit your budget requirements.

Accepted payment methods are debit card, credit card, or U.S. Bank Account via ACH transfer. Unfortunately Paypal is not accepted by Partial.ly as a payment method for payment plans. Please note that payment by ACH can take up to 5 business days to clear, and payment plans will not be marked as complete until all pending transactions have cleared.

To change or add a payment method for your Partial.ly account, please follow these directions.

We do not ship payment plan orders until the entire plan has been completed. We receive a notification email once the balance has been paid off so we know when to ship the order. Please allow 2 business days after plan completion for us to ship your order. If it has been longer than 2 days and you think your order should have shipped, please email us so we can sort it out.

Absolutely. You can manually submit payments by logging into your account on Partial.ly. Please read this article from Partial.ly for more information. Please note that even after making a manual payment any scheduled automatic payments will still be made on their scheduled date if a balance remains on the plan.

We understand things come up in life that require our money more than crystals. We can cancel a payment plan and refund any amount paid, minus a 20% restocking fee (on the total order amount). Please send us an email with your order number so we can resolve the issue.

We cannot add or subtract items from a payment plan after it has been started. You are welcome to start a new payment plan on any additional items, or purchase the items separately. Items that need to be returned can be refunded after the payment plan has been completed.

If a payment cannot be processed on the scheduled date, Partial.ly will automatically try to process the payment 2 more times over the following 4 days. After 3 failed payment attempts the plan will by closed by default, and no further payments can be made until it is reopened.

If your payment plan has defaulted, or you think you will be unable to make a scheduled payment, please contact us. We typically send an email about defaulted payment plans once we receive notification of the default. We can work with you to get the plan back on track and completed so you can receive your items. Please note that any payment plans that default and need to be restarted more than once will be subject to a $5 Defaulted Plan Fee added to the balance of the plan.

Please contact us if there are any issues with timely payment or you anticipate not being able to complete the plan by the agreed-upon date. We will be happy to work with you to find a resolution that works for everyone.

Orders over $100 are eligible for payment plans. We have variety of crystals and carvings on our site that you can add to your order to reach the $100 threshold. All Live Sale items ship for a Flat Rate (domestic), so take advantage of the Flat Rate shipping by adding some items to your order and pay over time!

Absolutely! There is no limit to the number of open payment plans you can have at one time. Please keep in mind that any open payment plans will be processing automatic payments based on the payment schedule you created, so to avoid defaulted payment plans make sure funds are available for each plan.