Live Sales on Instagram every Friday and Saturday at 8:30 PM CST
These policies only pertain to our Live Sales on Instagram. Our Live Sales are a fun and exciting way to get access to incredible prices on some unique mineral specimens, carvings, and crystals all while hanging out with fun and interesting people. Please read the rules below and if you have any questions about them during the live, ask away! There are plenty of kind, helpful people in the Live Sale willing to lend a hand. We have these rules and policies in place to make our sales run smooth and be fair to everyone. Above all we keep our Live Sales a fun, light-hearted, and humorous place to be and we hope you'll join us! Please note that by participating in our Instagram Live Sales you state that you have read and agreed to our Live Sale Policies listed below.
Items are tagged with a price, a letter, or both. Claim items by typing "SOLD $PRICE" and include the letter if applicable.
The first correct claim, as shown on our screen, gets the item. Due to different internet connections, your comments will almost always show up first on your own screen. Final call of who claimed the item goes to the designated mediator of the sale (usually Doug!). Our Live Sales can have over 100 viewers, many that are trying to claim the same item(s). If you keep claiming but aren't coming through, keep trying! We try to make sure everybody gets something they want during the sales.
We record all claims during each night of the Live Sales. We typically do sales on Friday and Saturday nights, and all claims from both nights combine into one invoice. We record your Instagram username, the item you claimed, and the price (with letter). We call out the name of the person that claimed during the Live Sale so everybody knows the item was claimed and who got it. Please note that you are expected to purchase the item(s) you claim!
We do not send invoices out. Please do not DM or email us your email address for invoicing purposes. We post all Live Sale invoices to our website here usually within 15 minutes of the end of the last hour of Saturday night's sale.
To find your Live Sale listing(s), type your Instagram username into the search box and it should pop right up. Simply add your listing to the shopping cart. Before you complete the checkout process you can add any items from the website to your cart at the same time and take advantage of our domestic Flat Rate Live Sale shipping.
We expect payment arrangements (pay-in-full or Partial.ly payment plan) to be made within 48 hours of invoices posting. We appreciate your prompt attention to this.
Live Sale orders for domestic USA customers ship for a Flat Rate of $7.50 regardless of size, quantity or weight. You can also add items from the website to your shopping cart and checkout for the same flat rate shipping price.
International customers will not be charged shipping at checkout. To help save on shipping costs, we allow International customers to hold or "build" a box for up to 3 weeks of Live Sales. After 3 weeks of paid orders we will pack all items, obtain a shipping quote, and send an invoice for the actual freight cost. If you would like your items shipped sooner than 3 weeks, please send us an email with your IG username and any applicable order numbers so that we may send a shipping invoice.
We can combine orders for shipping from multiple weeks of Live Sales, for example if you have a payment plan completed at the same time another order is ready to ship. Please note that refunding of any shipping overages is at our discretion, as combined orders typically cost more to ship due to larger packaging.
Please no swaps or put-backs during the live sale. We understand mistakes happen, and we will put back claims made in error, however abuse of our Live Sale policies by excessive put-backs or swaps may limit your ability to participate in future Live Sales. Multiple customers try to claim an item at the same time in our Live Sales, so putting back or backing out of a claim after invoices are posted is not fair to the other customers. Backing out of orders or not communicating with us when an invoice is due will likely lead to a ban from our Live Sales.
If an arrangement has been made between you and another customer to trade or swap items from the Live Sale, please email the requests to LittleLemuria@gmail.com with the items to be swapped and the IG usernames.
Absolutely. We offer our customers the ability to use a payment plan to purchase large items or orders, including Live Sale invoices. Any order over $100 is eligible for a payment plan through Partial.ly. When you are ready to checkout, you will see a blue button for Partial.ly in your cart if your purchases are eligible. Click on the button and it will take you to Partial.ly's payment portal where you will setup your account, select your terms, and start your plan!
Please be sure you read and understand our Payment Plan FAQ (scroll down) before you start a payment plan. Contact us with any questions or concerns prior to starting a payment plan.
Unfortunately, no. Due to the extremely high volume of DM's we receive after a live sale we cannot send pictures or videos of items that you claimed during the live. If there was an issue with your claimed item or it needs to be put back, please email us. Again, we cannot promise to send videos or pictures of items claimed during a live. Please use the screenshot function on your phone during the sale or during the replay to see the items that you claimed.
If you have any issues with your invoice please send us an e-mail as this is the fastest way to reach a resolution. Please include your Instagram username and describe what needs to be corrected on the invoice. Please do not DM on IG unless you are not able to get a timely response via email. We check this address constantly, but please allow 1-2 hours for a response during weekdays, and up to 4-5 hours on weekends.