Shipping Policies

Shipping Policies

Shipping is automatically calculated at checkout based on the weight of items in your cart. We ship all packages USPS Priority or First Class mail from our home base in Wisconsin on a daily basis. Our USPS pickup cutoff can be as early as 12 PM Central some days, so orders placed after that time may be shipped the next day. Orders are typically processed for shipment within 24 business hours of receipt, but please allow up to 48 business hours for shipment after your order has been received. Typical transit times are 2-5 days for domestic orders, depending on your location.

We ship quickly! If you have an issue with your Live Sale invoice, please try to resolve it before paying. If you pay for your order and have an issue, please try to resolve it ASAP! Sometimes your order can be processed within an hour of payment, but typically packages are processed within 24-48 business hours of payment.

Live Sale Shipping Policies

Our Live Sale shipping for domestic customers is a flat rate $7.5, regardless of the quantity or weight of items claimed. You can take full advantage of this flat rate shipping by adding any items from our website to your Live Sale order when you checkout.

If you have two or more live sale orders that will be shipped at the same time, whether they are from payment plans that are completed or multiple weeks of invoices paid at once, refunds of shipping overages is at our discretion and not guaranteed. Our Live Sale flat rate of $7.50 is a convenient way to help our customers save money by keeping our product prices low. Combining multiple Live Sale orders typically results in higher shipping costs due to larger packaging for safe travel of products, and as such there are typically little to no overages to refund. In addition, our payment processors have recently changed their policies on refunds that have negatively impacted many businesses like ours, and we have been forced to change our policies as a result. We appreciate your understanding.

We ship with USPS using either First Class or Priority shipping. Typical domestic transit times are 2-5 days, depending on your location. We ship from Wisconsin and our packages go out on a daily basis, with a cutoff time of about noon.

We ship quickly! If you have an issue with your invoice, please try to resolve it before paying. If you pay for your order and have an issue, please try to resolve it ASAP! Sometimes your order can be processed within an hour of payment, but typically packages are processed within 24 hours of payment.

International Customers

International customers will be invoiced separately for shipping at actual freight costs. To get a general idea of freight costs please see the table below:

  < 8 oz. 8.1 oz - 2 lbs 2 - 3 lbs 3 - 4 lbs 4 - 5 lbs 5 - 20 lbs
Canada $10 $16 $25 $36 $46+ $46+
Australia/NZ $14 $23 $34 $51 $64+ $75+
Rest of World $14 $23 $34 $51 $64+ $75+


Because of the high cost of international shipping, we are willing to hold orders for international customers up to 3 weeks. We will invoice you for shipping as soon as you are ready to ship your items. Please e-mail us at LittleLemuria@gmail.com to request a shipping invoice and we will send one promptly.

We do not, and will not, falsify customs documents. We fill out customs forms to match the exact dollar amount of goods shipped. If your country requires you to pay import duties or fees, you are responsible for those fees. Please keep this in mind when claiming items in our Live Sale.

***IMPORTANT***

Please double check your address before submitting payment to make sure it is correct and includes unit/apartment number or any other applicable information. Include your phone number as well. If there is an issue with delivery your local post office will try to contact you. Without a valid phone number they will return the package to us. Once international packages leave the USA, there is nothing we can do to redirect or change the delivery on the package! We will re-ship items returned to us, however we are not responsible for freight charges.

 

Damages/Returns/Refunds

We make every effort to accurately represent all of our crystals and minerals for sale. We want every customer to be excited when their order arrives. If your order arrives damaged, take pictures of the parcel before and after you open it. We will need these pictures to file insurance claims with the carrier. After receiving pictures of the damaged items we will issue a refund.

If you receive items you did not order, please contact us immediately so we can get the correct items to you.

If your order arrives safely but you are not happy with the minerals you ordered, please contact us. We make every effort to give the best photographs of our minerals and crystals, and represent them accurately to our customers. We will issue store credit on items returned to us that are in the same condition they were shipped from us. You will be responsible for shipping charges to return the items to us.

Please contact us if you have any shipping or returns questions that are not answered here!