Shipping Policies and FAQ
Shipping is calculated at checkout based on weight. We ship with United States Postal Service via First Class, Priority, International First Class and International Priority.
Orders are typically processed for shipping within 24-48 business hours of payment. We do not ship on Thursdays.
We ship quickly! If you have an issue with your Live Sale invoice, please try to resolve it before paying. If you pay for your order and have an issue, please try to resolve it ASAP! Sometimes your order can be processed within an hour of payment, but typically packages are processed within 24-48 business hours of payment.
Yes! We ship to almost everywhere in the world except some locations in the Middle East. We ship via USPS International First Class or Priority. If you would prefer a different carrier such as UPS, FedEx, or DHL please contact us and we would be happy to provide a shipping quote for your preferred carrier.
Because of the high cost of international shipping, we are willing to hold Live Sale orders for international customers up to 3 weeks. We will invoice you for shipping as soon as you are ready to ship your items. Please e-mail us at LittleLemuria@gmail.com to request a shipping invoice and we will send one promptly. If we do not have a request after 3 weeks for a shipping invoice, we will calculate costs and email the invoice to you.
Please note: We do not, and will not, falsify customs documents. We fill out customs forms to match the exact dollar amount of goods shipped. If your country requires you to pay import duties or fees, you are responsible for those fees. We will not "split" shipments or invoices to help a customer avoid duties or taxes imposed by their country! Please keep this in mind when claiming items in our Live Sale or purchasing from our website.
Unfortunately we are not able to do that. If anything happens to the package in transit (lost, damaged, destroyed), we would be unable to make the necessary claims against the true value of the package. We do not and will not falsify customs documents. We fill out customs forms to match the exact dollar amount of goods shipped. If your country requires you to pay import duties or fees, you are responsible for those fees. We will not "split" shipments or invoices to help a customer avoid duties or taxes imposed by their country! Please keep this in mind when claiming items in our Live Sale or purchasing from our website. We appreciate your understanding.
We can combine orders for shipping from multiple weeks of Live Sales, for example if you have a payment plan completed at the same time another order is ready to ship. Please note that refunding of any shipping overages is at our discretion, as combined orders typically cost more to ship due to larger packaging.
Tracking numbers are automatically emailed to the email address you provided at checkout once the order is processed for shipment. If you did not receive the email, please check your SPAM folder and add LittleLemuria@gmail.com to your safe sender list. If it is not in your SPAM folder, please log into your account on our webpage to view your order progress.
If your tracking info shows the package was delivered but it is not at your door, in your mailbox, PO box, etc., please contact your local Post Office for help. There is very little we can do once a package has been handed off to USPS. You will need to work with your local Post Office and carrier to try to resolve the issue. If it cannot be found, you can file a Lost Package Claim with USPS through their website.
If you are an international customer and are worried about a package, please check the tracking number first. International shipments can take from 1-4+ weeks depending on the destination. Please keep in mind that once USPS hands the package off to your country's carrier, there is very little we can do about "stuck in transit" parcels. If it has been longer than 4 weeks from the time of shipment, please contact us and we will work to resolve the issue.
First log into your account on LittleLemuria.com and change the address in your user profile. Next, send us an email with the order # and the corrected address as soon as possible so we can update it in our shipping software.