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- Payment Plans and Klarna
- Shipping Policies
Payment Plan Policies and FAQ
We currently offer Payment Plans through Partial.ly as well as Pay in 4 or Financing through Klarna. Eligible items and orders will show both Partial.ly and Klarna payment options on the product page and in your shopping cart. When you are at the checkout, you will see a blue button for Partial.ly in your cart for eligible orders or the Klarna banner with a proposed payment amount. Clicking the Partial.ly button will take you to Partial.ly's payment portal where you will setup your account, select your terms, and start your plan. Clicking on the Klarna button will take you to Klarna's page for pre-approval.
Payment plans are run through a third-party app called Partial.ly. There is a processing fee of 3% of the order total to use a payment plan. You are allowed some flexibility on the terms of your payment plan, and you can adjust these yourself before starting the plan. Payments are processed automatically based on the payment frequency you select (weekly, bi-weekly, etc.) When starting a payment plan you are signing a contract to pay the agreed upon amount by the completion date you choose.
Klarna payment terms are dependent upon the final order amount, and can either be Pay in Four, or Financing with longer payment terms
You are allowed flexibility on the terms of the payment plan. You can adjust the length, payment frequency, and the down payment amount.
Orders $100-500 = Payment plan up to 4 weeks with payments weekly or bi-weekly. Down payment of at least 25% required.
Orders $501-1000 = Payment plan up to 8 weeks with automatic payments made weekly, bi-weekly, or every 4 weeks. Down payment of at least 15% required.
Orders $1001+ = Payment plan up to 12 weeks with automatic payments made weekly, bi-weekly, or every 4 weeks. Down payment of at least 10% required.
Please contact us if you would like extended payment plans on larger purchases. We are willing to work with you to find the right plan terms to fit your budget requirements.
Klarna Pay in Four splits your order into 4 equal interest free payments. Financing for larger orders extends the number of payments up to 36 months, with interest rates varying from 0-24.99%.
We do not ship Partial.ly Payment Plan orders until the entire plan has been completed. We receive a notification email once the balance has been paid off so we know when to ship the order. Please allow 2 business days after plan completion for us to ship your order. If it has been longer than 2 days and you think your order should have shipped, please email us so we can sort it out.
Orders using Klarna Pay in Four or Financing will ship as soon as payment has cleared. This can take up to 3 business days. Once we receive notification that the payment has been processed, we will ship your entire order out within 24-48 business hours.
Absolutely. You can manually submit payments by logging into your account on Partial.ly. Please read this article from Partial.ly for more information. Please note that even after making a manual payment any scheduled automatic payments will still be made on their scheduled date if a balance remains on the plan.
Klarna payments can be managed through your app or online. Manual payments can be made at any time
We understand things come up in life that require our money more than crystals. We can cancel a payment plan and refund any amount paid, minus a 20% restocking fee (on the total order amount). Please send us an email with your order number so we can resolve the issue.
Payments and Financing through Klarna are administered by Klarna. We cannot cancel, change, or alter payment agreements made through Klarna.
We cannot add or subtract items from a payment plan after it has been started. You are welcome to start a new payment plan on any additional items, or purchase the items separately. Items that need to be returned can be refunded after the payment plan has been completed.
If a payment cannot be processed on the scheduled date, Partial.ly will automatically try to process the payment 2 more times over the following 4 days. After 3 failed payment attempts the plan will by closed by default, and no further payments can be made until it is reopened.
If your payment plan has defaulted, or you think you will be unable to make a scheduled payment, please contact us. We typically send an email about defaulted payment plans once we receive notification of the default. We can work with you to get the plan back on track and completed so you can receive your items. Please note that any payment plans that default and need to be restarted more than once will be subject to a $5 Defaulted Plan Fee added to the balance of the plan.
Please contact us if there are any issues with timely payment or you anticipate not being able to complete the plan by the agreed-upon date. We will be happy to work with you to find a resolution that works for everyone.
Orders over $100 are eligible for Partial.ly Payment Plans. Eligible items, including Live Sale orders under $100, will show the Klarna Pay in Four badge on the product listing as well as your shopping cart. We have variety of crystals and carvings on our site that you can add to your order to reach the $100 threshold for Partial.ly Payment Plans. All Live Sale items ship for a Flat Rate (domestic), so take advantage of the Flat Rate shipping by adding some items to your order and pay over time!
Shipping Policies and FAQ
Shipping is calculated at checkout based on weight. We ship with United States Postal Service via First Class, Priority, International First Class and International Priority.
Orders are typically processed for shipping within 24-48 business hours of payment. We do not ship on Thursdays.
We ship quickly! If you have an issue with your Live Sale invoice, please try to resolve it before paying. If you pay for your order and have an issue, please try to resolve it ASAP! Sometimes your order can be processed within an hour of payment, but typically packages are processed within 24-48 business hours of payment.
Yes! We ship to almost everywhere in the world except some locations in the Middle East. We ship via USPS International First Class or Priority. If you would prefer a different carrier such as UPS, FedEx, or DHL please contact us and we would be happy to provide a shipping quote for your preferred carrier.
Because of the high cost of international shipping, we are willing to hold Live Sale orders for international customers up to 3 weeks. We will invoice you for shipping as soon as you are ready to ship your items. Please e-mail us at LittleLemuria@gmail.com to request a shipping invoice and we will send one promptly. If we do not have a request after 3 weeks for a shipping invoice, we will calculate costs and email the invoice to you.
Please note: We do not, and will not, falsify customs documents. We fill out customs forms to match the exact dollar amount of goods shipped. If your country requires you to pay import duties or fees, you are responsible for those fees. We will not "split" shipments or invoices to help a customer avoid duties or taxes imposed by their country! Please keep this in mind when claiming items in our Live Sale or purchasing from our website.
Unfortunately we are not able to do that. If anything happens to the package in transit (lost, damaged, destroyed), we would be unable to make the necessary claims against the true value of the package. We do not and will not falsify customs documents. We fill out customs forms to match the exact dollar amount of goods shipped. If your country requires you to pay import duties or fees, you are responsible for those fees. We will not "split" shipments or invoices to help a customer avoid duties or taxes imposed by their country! Please keep this in mind when claiming items in our Live Sale or purchasing from our website. We appreciate your understanding.
We can combine orders for shipping from multiple weeks of Live Sales, for example if you have a payment plan completed at the same time another order is ready to ship. Please note that refunding of any shipping overages is at our discretion, as combined orders typically cost more to ship due to larger packaging.
Tracking numbers are automatically emailed to the email address you provided at checkout once the order is processed for shipment. If you did not receive the email, please check your SPAM folder and add LittleLemuria@gmail.com to your safe sender list. If it is not in your SPAM folder, please log into your account on our webpage to view your order progress.
If your tracking info shows the package was delivered but it is not at your door, in your mailbox, PO box, etc., please contact your local Post Office for help. There is very little we can do once a package has been handed off to USPS. You will need to work with your local Post Office and carrier to try to resolve the issue. If it cannot be found, you can file a Lost Package Claim with USPS through their website.
If you are an international customer and are worried about a package, please check the tracking number first. International shipments can take from 1-4+ weeks depending on the destination. Please keep in mind that once USPS hands the package off to your country's carrier, there is very little we can do about "stuck in transit" parcels. If it has been longer than 4 weeks from the time of shipment, please contact us and we will work to resolve the issue.
First log into your account on LittleLemuria.com and change the address in your user profile. Next, send us an email with the order # and the corrected address as soon as possible so we can update it in our shipping software.